9jaya's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how 9jaya collects, stores, and uses your data.
Table of Contents
1. Introduction and Scope
9jaya operates a safe and reliable online casino and sports betting platform for players in Bangladesh. Protecting your privacy is one of our highest priorities. This privacy policy explains how 9jaya collects, stores, uses, and discloses your personal information.
This policy applies to all individuals who use the website https://9jaya.cam — whether you are a registered member or simply a browsing visitor. By using our platform, you are considered to have given your consent to the terms of this privacy policy.
9jaya operates in accordance with Bangladesh Standard Time (BST, UTC+6) and is committed to following data protection rules applicable to users in Bangladesh.
This privacy policy has been prepared in Bengali. In the event of any interpretation, the Bengali version shall be considered final.
2. Information We Collect
9jaya collects various types of personal information. This information is divided into two main categories:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
- National ID card or passport details (for KYC verification)
- Payment-related information (bKash, Nagad, or Rocket account number)
- Residential address
2.2 Automatically Collected Information
- IP address and device identifier
- Browser type and operating system
- Login time and session data
- Pages visited and navigation patterns
- Gaming history and transaction records
- Referral source and marketing campaign data
- Cookie and local storage data
3. How We Collect Information
9jaya collects your information in the following ways:
- Registration process: Information you fill in directly when creating an account.
- KYC verification: Documents and photos submitted for identity confirmation purposes.
- Financial transactions: Payment information received during deposit and withdrawal processes.
- Customer support: Information provided when seeking assistance via live chat or email.
- Cookies and tracking: Information collected through cookies and similar technologies while browsing the website.
- Third-party payment providers: Information received when confirming transactions through bKash, Nagad, and Rocket.
4. Purpose of Using Your Information
9jaya uses your personal information only for lawful and specific purposes:
4.1 Service Delivery and Account Management
Your information is used to create and manage your account, ensure login security, and give you access to all features of the platform.
4.2 Identity Verification and Legal Compliance
Your information is used to complete age verification (for users aged 21 and above only) and the KYC (Know Your Customer) process.
4.3 Financial Transaction Processing
Your information is needed to securely process all payment transactions, including a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000.
4.4 Fraud Prevention and Security
User activity is monitored to prevent unauthorized account access, fraud, and money laundering.
4.5 Customer Support and Communication
Contact information is used to provide 24/7 live chat support and to send important account-related updates.
4.6 Responsible Gaming
Gaming patterns are monitored to identify problematic gambling behavior and to provide assistance when needed.
4.7 Platform Improvement
Analytical data is used to improve the user experience and to make decisions about adding new features and game categories.
5. Data Storage and Security
9jaya applies industry-standard technical and administrative measures to protect your data. Our security framework is as follows:
- SSL encryption: All data transfers between you and our servers are encrypted using TLS/SSL protocols.
- Password hashing: Your password is never stored directly; only a cryptographic hash is stored.
- Restricted access: Only authorized staff can access your data, and they are bound by confidentiality obligations.
- Regular security audits: Routine system checks are conducted to identify potential vulnerabilities.
- Firewall and intrusion detection: Server infrastructure is under continuous monitoring.
- Data backups: Regular backups are maintained in a secure and encrypted manner.
No method of data transmission over the internet is completely secure. However, 9jaya makes every effort to keep your information as protected as possible. In the event of a security breach, we will notify you promptly.
6. Sharing Information with Third Parties
9jaya does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared on a limited basis in the following cases:
6.1 Payment Service Providers
Information required to process transactions through bKash, Nagad, and Rocket is shared with those providers solely for the purpose of that specific transaction.
6.2 Game Software Providers
Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive the minimum session data required to operate their games.
6.3 Legal Requirements
We may be legally required to disclose information in response to a court order, a legitimate government request, or the investigation of a crime.
6.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred; however, the terms of this policy will continue to apply to the new controller, and you will be notified in advance.
6.5 Service Partner Providers
Certain third parties that assist with technical support, analytics, and customer service may access limited information; however, they are contractually bound to comply with our privacy standards.
7. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 9jaya website. These are small data files stored on your device when you visit the website.
7.1 Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and enabling basic website functionality. They cannot be disabled.
7.2 Functionality Cookies
These cookies are used to remember your preferences such as language settings and gaming preferences.
7.3 Analytics Cookies
These are used to understand which parts of the website are used most and to improve the service.
You can manage cookies through your browser settings. However, disabling cookies may limit some functionality of the website.
8. Your Rights
You have the following rights over your personal information:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request that incorrect or incomplete information be corrected.
- Right to erasure: You may request that your personal information be deleted in certain circumstances, though some data may need to be retained to meet legal obligations.
- Right to object to processing: You may object to the use of your information for specific purposes.
- Right to data portability: You may request a copy of your information in a structured, machine-readable format.
- Right to withdraw consent: You may withdraw previously given consent at any time, though this will not affect processing that has already taken place.
To exercise these rights, contact us directly at [email protected] or through 24/7 live chat. We will respond to your request within 30 business days.
9. Data Retention Period
9jaya does not retain your personal information beyond the period necessary. Retention periods are determined according to the following policy:
- Active accounts: For as long as the account is active and for the period necessary to deliver the service.
- Closed accounts: Data may be retained for a minimum of 5 years after an account is closed due to legal, regulatory, and financial record-keeping obligations.
- Financial transaction records: For the period applicable to fraud investigation and dispute resolution.
- KYC documents: For the period required to meet legal obligations.
- Analytics data: May be retained for the long term after being anonymized.
After the defined period, data is securely deleted or anonymized.
10. Privacy of Minors
9jaya provides services only to users aged 21 and above. We do not knowingly collect or process information from any minor (a person under 21 years of age).
Age verification measures are in place during the registration process. If we become aware that a minor is using our service, we will immediately suspend that account and delete the associated information.
For users aged 21 and above only. If you know someone who is a minor and is using the platform, please notify us immediately.
11. Changes to This Policy
9jaya may update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will change.
- Registered users will be notified by email in the case of important changes.
- If you continue using the platform after changes are made, you will be considered to have agreed to the new policy.
We recommend that you visit this page regularly and keep yourself updated about any changes.
12. Contact
If you have any questions, comments, or complaints about this privacy policy, or if you want to submit any request regarding your information, please contact us:
Any privacy-related requests will be processed within 30 business days. For urgent matters, contact us directly via 24/7 live chat.
For more information, also see our Terms and Conditions and Responsible Gaming pages.