9jaya Terms and Conditions

General Provisions and Applicability of Terms

These terms and conditions ("Terms") form a binding agreement between the 9jaya platform ("Platform", "Site", "we") and its users ("you", "member", "player"). By visiting the 9jaya website, opening an account, or using any of its services, you are considered to have automatically accepted these Terms.

These Terms are written in Bengali and apply to players in Bangladesh. In the event of any linguistic discrepancy, the Bengali version shall be considered final.

1.1 Scope of Terms

These Terms apply to all services offered by 9jaya, including: online slots, live casino games, sports betting (cricket, football, etc.), fishing games and other gaming services. Any special promotions or bonus offers published on the platform may have their own separate terms, but those will apply in conjunction with these main Terms.

1.2 Obligation to Read the Terms

It is the responsibility of every member to read these Terms, the Privacy Policy and the Responsible Gaming guidelines in full before opening an account with 9jaya. If you use the service without reading the terms, full responsibility lies with you as the user.

Account Registration and Identity Verification

To open a valid account with 9jaya, you must provide accurate and complete information. Registering with false information may result in account cancellation and forfeiture of any deposited funds.

2.1 Registration Requirements

• Each individual may open only one account. Opening multiple accounts is strictly prohibited.
• The name, date of birth and contact information used for registration must be genuine.
• Only one account may be opened per mobile number.
• Keeping the account password confidential is the member's own responsibility.

2.2 Identity Verification (KYC)

9jaya reserves the right to verify a member's identity at any time. You may be asked to submit a National Identity Card (NID), passport or other valid documents before requesting a withdrawal or at any time at the platform's discretion. If the required documents are not submitted within the specified time, the account may be temporarily suspended.

Age Requirements and Protection of Minors

All services on 9jaya are for persons aged 21 and above only. Use of this platform by minors is strictly prohibited.

If a member opens an account by providing false information about their age, that account will be closed immediately and all deposited funds and winnings will be forfeited. This platform is for persons aged 21 and above — "for ages 21 and over only."

A note to parents: please take the necessary steps to ensure that minor members of your family are unable to use this platform. If you suspect that a minor is using this platform, please notify our support team immediately.

Deposits, Withdrawals and Payment Methods

4.1 Deposits

9jaya currently accepts deposits via bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳300. The name on the payment method must match the account name at the time of deposit.

• Minimum deposit amount: ৳300 (for each method)
• Deposited funds are generally added to the account within a few minutes
• Accepted payment methods: bKash, Nagad, Rocket
• Deposits from third-party accounts are not accepted

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 5–30 minutes. The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawals can only be made to the same payment method used for the deposit
• Large withdrawals may be delayed until identity verification is complete
• Withdrawals may be suspended in cases of fraud or suspicious activity
• Standard processing time: 5–30 minutes

4.3 Currency

All transactions on 9jaya are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

Bonuses, Promotions and Rewards Programme

5.1 Welcome Bonus

9jaya offers new members a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering or rollover requirement for this bonus is 15 times (15x).

• After receiving the bonus, the wagering requirement must be met within the specified time
• Requesting a withdrawal before the wagering requirement is met may result in the bonus being cancelled
• There may be restrictions on certain games when playing with bonus funds
• The welcome bonus can be claimed only once per account, household or IP address

5.2 VIP Programme

9jaya's VIP programme has a total of 5 tiers. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback
• Diamond — up to 1.0% weekly cashback

Advancement to a higher VIP tier depends on consistency of play and activity. VIP benefits may change at any time and notice of such changes will be published on the platform.

5.3 General Bonus Terms

• Bonuses are for personal use only; sharing them with others is prohibited
• 9jaya reserves the right to change or cancel any bonus promotion at any time
• If bonus abuse is proven, the account may be closed
• Attempting to claim bonuses across multiple accounts will result in all accounts being cancelled

Betting Rules and Gaming Terms

6.1 General Betting Rules

All bets placed on the 9jaya platform are considered final. Once a bet is confirmed, it cannot be changed or cancelled. If a bet remains incomplete due to a technical error, 9jaya reserves the right to refund the amount of that bet.

6.2 Sports Betting

• Betting on cricket (including BPL, IPL and T20 World Cup), football and other sports events is conducted in accordance with the applicable rules
• If a match is postponed or cancelled, the bet amount may be refunded or settled according to the applicable rules
• Maximum bet limits may vary by game and event

6.3 Casino Games

All casino games are operated by a certified random number generator (RNG), which ensures fair and impartial results. The rules for each individual game can be found in the game interface.

6.4 Errors and Disputes

If an incorrect amount is displayed or credited due to a technical error, 9jaya reserves the right to correct that amount. In the event of any dispute, 9jaya's server logs will be considered the final evidence.

Prohibited Activities and Abuse Policy

The following activities are strictly prohibited on the 9jaya platform, and if such activity is proven, immediate account cancellation and legal action may be taken:

• Opening or using multiple accounts
• Bonus abuse, bonus hunting or claiming bonuses under multiple identities
• Money laundering or depositing funds from illegal sources
• Attempting to manipulate any software, algorithm or system on the platform
• Playing games using automated software, bots or scripts
• Attempting to gain unauthorised access to another member's account
• Providing false or misleading information on the platform
• Collusion or cooperative cheating in any game

Account Suspension, Cancellation and Refund Policy

8.1 Grounds for Account Suspension

9jaya may suspend an account temporarily or permanently without prior notice in the following circumstances:

• Violation of any provision of these Terms
• Failure to complete identity verification or provision of false information
• Suspicion of involvement in prohibited activities
• Order from the judiciary or law enforcement authorities
• Member's own request due to responsible gaming needs

8.2 Refunds

In the event of account cancellation, legitimately deposited funds will be returned; however, funds obtained through bonuses and funds earned through prohibited activities will be forfeited. In each case, 9jaya's decision will be considered final.

Privacy, Data Protection and Security

9jaya places the highest importance on protecting members' personal information. Our platform uses SSL encryption technology to keep all data secure.

9.1 Use of Data

• Your personal information will be used only for the purpose of providing services
• Your information will not be sold or shared with third parties
• Information collected for identity verification is stored securely

For more information about data protection, please read our Privacy Policy.

9.2 Account Security

To keep your account secure, use a strong password and never share your login details with anyone. If you suspect unauthorised access to your account, notify our support team immediately.

Responsible Gaming and Self-Regulation Policy

9jaya believes that gambling should be a form of entertainment and should never be a cause of financial problems. We are committed to building a culture of responsible gaming.

• Members can set their own daily, weekly or monthly deposit limits
• You may apply for a temporary cooling-off period
• Contact our support team to request permanent self-exclusion
• Information on professional support for problem gamblers is provided

For the full responsible gaming guidelines, visit our Responsible Gaming page.

Limitation of Liability and Disclaimer

The 9jaya platform makes every effort to provide a continuous and reliable service. However, 9jaya bears no liability in the following circumstances:

• If service is disrupted due to technical errors, server downtime or internet connection issues
• If there are problems with third-party services (game providers, payment processors)
• In the event of unforeseen natural disasters or force majeure circumstances
• Due to issues with the member's own device or internet connection

9jaya's maximum liability shall in no case exceed the actual amount deposited in the member's account.

Changes and Updates to Terms

9jaya reserves the right to change, amend, or update these terms at any time. Notice of changes will be published on the platform and will take effect from the date of the change.

Continued use of the platform after any changes will be considered as your acceptance of the updated terms. It is therefore recommended that you check this page regularly.

If you do not agree to any changed terms, you may request to close your account. In that case, any valid balance will be returned.

Contact and Complaint Resolution

If you have any questions, comments, or complaints regarding these terms, please contact our support team:

• 24/7 Live Chat Support (in Bengali) — via the platform
• Email: [email protected]

After a complaint is submitted, we will review it and try to respond as quickly as possible. Complex matters may require more detailed investigation.

To read our other policies, see: About Us, Privacy Policy, Responsible Gaming and FAQ.